IT Lead Support - 2nd Level / Field (m/f/d)
Location: Berlin
Your Tasks:
- Disciplinary leadership and responsibility of the entire service desk team
- Monitoring and compliance with company-wide SLA
- Ensuring and optimizing processes to maintain a high service standard
- Coordination of incoming inquiries in the team and, if necessary, forwarding to external service providers
- Creation of monthly reports
- Guide, coordinate and motivate your team
- Proactively improve operational processes and support the design and implementation of new services
Your Profile:
- Experience in leading a team in helpdesk and supporting IT users’ area
- Experience in dealing with ITIL / other ITSM frameworks
- Structured, organized and customer and service-oriented way of working
- Excellent organizational skills
- Excellent communication and problem-solving skills
- Confident language skills in German and English
Your Perspective:
- An interesting, varied and broad range of tasks awaits you in one of the largest real estate companies in Germany.
- We offer a pleasant working atmosphere in an environment with flat hierarchies, where your commitment is valued
- You will work in a dedicated team with high professional competence
- You benefit from flexible working hours and home office options
- We provide you with a company cell phone and a laptop computer
- Our GCP Academy offers you individual training for your professional and personal development
- During school vacations Voiio supports you with exciting childcare programs
- At our Berlin location, you can train in our in-house gym with a trainer and a wide range of courses.
- In addition to the usual drinks, you will have a selection of free fruit at your disposal
- You will also be supported with employee discounts and company pension scheme
