IT-Supporter (m/f/d) 1st- und 2nd- Level-Support


Possible working places: Berlin

Your tasks:

  • Act as an escalation point and initial contact for customer support requests
  • Assist with mobile device set-up, maintenance and troubleshooting
  • Assist with on-site hardware and software (tablet PCs, notebooks, smartphones and printers, predominantly Microsoft, occasionally OS, Mac environment)
  • Collaborate with network services, server operations and/or application development
  • Monitor and update incident tracking tickets, liaise with 3rd parties and vendors
  • On-call and shift work required
  • Proactively improve operational procedures, assist in design/implementation of new services
  • Deliver coaching to peers when necessary
  • Ensure quality of service delivery and provide value added customer services

Your profile:

  • Experience performing installations system integration, technical training for hard- and software maintenance or comparable qualification
  • Ability to multitask, work under pressure and handle interruptions while maintaining flexibility in work assignments
  • Experience in using a ticket system and remote support tools
  • Strong knowledge and experience of supporting Windows OS, Mac, MS Office 365
  • Service-, customer- and team-oriented, reliable mode of operation
  • Ambitious for and taking pleasure in solving technical problems
  • Experience of dealing directly with clients
  • Willing to take continuous further training
  • Fluency in English and German
  • A class B driving license

Your perspective:

  • In one of the largest real estate companies in Germany, you can expect an interesting, varied and broad range of tasks with personal responsibility
  • A pleasant working atmosphere and an environment with flat hierarchies
  • The GCP Academy offers you training for your professional and personal development
  • Active participation and shaping possibilities in the development and implementation of new services
  • In addition to the usual drinks you can choose between a variety of fresh fruits
  • Flexible working hours make it easier to balance work and family
  • During the school holidays, our partner company Voiio supports you with exciting childcare programs
  • You are also supported with a job ticket, employee discounts and company pension scheme
  • An in-house fitness studio in our headquarter in Berlin with own personal trainer and other health-promoting measures
  • The canteen in Berlin offers five fresh dishes every day